Unified User Management FAQ

Find answers to common questions about unifying your Spectrum人力资源管理 and Traqspera user bases.

Unification FAQs

How do I get started?
Go to Traqspera User Management. If you see a button to Unify with Spectrum HR, select the button and follow the steps.

For more information, see Get Started with Unified User Management.

How long does it take to unify?
Unification typically takes about 5 minutes, depending on the number of users and any mismatched email addresses.
Is Unified User Management the same as Traqspera User Management?
Yes, Traqspera User Management was built specifically to manage both HR and Field employees and to unify the two products.
Do I still need to unify if I don't use Traqspera?
Yes. All customers must move to Unified User Management. Even if you are not using Traqspera for timekeeping, the Traqspera User Management system is a huge improvement over the legacy system. And it will allow you to offer new Employee Self Service features such as corporate documents access, certification management, and time off requests.
What if I don't see the Unify with Spectrum HR button?
If you do not see the Unify with Spectrum HR button, then you either have more than one system in Traqspera or you have not enabled Mandatory Trimble ID.

For instructions, see Configure Mandatory Trimble ID.

What if I do not have Traqspera set up?
We will help you get Traqspera set up and get you unified. Complete this form and we will connect you with a no cost appointment with a consultant to help you get on unified user management.

Complete this form to get started: https://forms.gle/JSEaEXRwYJtSDkLTA.

Post-Unification FAQ

What resources can I share with new users who need to create their Trimble ID?
For a step-by-step guide for a field user who is setting up their Trimble ID on their phone, see Accept an Invitation to Traqspera and Set Up a Passkey on a Phone. It includes setting up a passkey.

See the employee welcome video: https://vimeo.com/1167894857/a803d668a6?fl=pl&fe=sh

These instructions are not for customers federated with Trimble ID through Azure.

Note: New users will land in Traqspera and cannot get to pay stubs from Traqspera web. We are working on unified navigation that will fix this issue. Please inform your new users that they can only see pay stubs in the Traqspera Mobile App or in https://hr.viewpoint.com.
What training is available for Traqspera User Management?
See this video for what to do after unification: I Am Now Unified: Now What Do I Do?

See this video for an overview of Traqspera User Management: User Management - Video

How do I set up a brand new HR Admin or HR Specialist to get access to Onboarding?
Navigate to https://hr.viewpoint.com and open the HR Role Management page. Change the user's Role to HR Admin or HR Specialist. If in the TC1 Access column the user says Not Required or Get TC1 Access select the button. If this is a brand new user, they are sent an invitation from Viewpoint. They must follow the process to set up their account.

For details, see Manage HR User Roles with Unified User Management.

Post Unification and Spectrum Operators FAQs

Can I deactivate the Employee Kiosk (EK) operators in Spectrum Operator Maintenance?
Yes. After you are unified, you do not need EK operators and can deactivate them in Spectrum.
Do I need to continue to create Employee Logins in Spectrum?
No. Once you unify, you do not need to create employee logins in Spectrum anymore.
Do I still need to migrate my Spectrum Office Operators Users Through Team?
It is best practice to continue to invite your Spectrum Office Users through Team. This ensures they get access to Analytics and Automatic Invoicing, among other features in Trimble Construction One.

Terminated Employee FAQs

Will my terminated users be migrated into the new User Management?
Any users with the Role of Employee and the Employee Status of Terminated, Inactive, or Deceased will automatically be assigned Limited Access when migrated.

This access level restricts portal access to the employee's pay stubs and tax documents in Earnings, their Timesheet Review page, and their contact information in Personal Info.

Why is a terminated user's email address being given to a new employee?
To fix this error:
  1. In Spectrum, remove the work email address from the terminated employee's profile.
  2. Assign that work email address to the employee in their employee record.
  3. In Traqspera, find the terminated employee in User Management.
  4. Change user's the email address. Select Relink to disconnect the Trimble ID from this account.
    Note: If you don’t know the email address for the terminated employee, you can enter a fake email address. However, ideally, when you off boarded the terminated employee, you would have already updated this email to a personal email address.
  5. Select Invite from Spectrum and invite the new employee with the previously used email.
What do I do when an employee is terminated? How do I change the work email to a personal email so they can continue to accessing historical paystubs and tax statements?

Change the employee's work email to a personal email in Traqspera's User Management. Locate the employee, change their email, and select Relink. This sends an email to the user who then needs to create a new Trimble ID with their personal email to access their historical pay stubs. For detailed instructions, see Workflow to Terminate an Employee.

If the customers work email is not federated, the employee also has the option to update the email to their personal email on their own by logging into https://myprofile.trimble.com.

Spectrum updates the employee status as terminated and the user is automatically changed to the Limited the license.

User Issues Seeing Pay Stubs FAQs

Find answers to common questions about viewing pay stubs post-unification.
"Sorry, No pay stubs available" - Why is my employee seeing this message?

If the employee sees the message, "Sorry, No pay stubs available," it is because the employee is in more than one company and has what is called the Company Switcher. The company switcher can be found next to the logo.

Why can't my user see pay stubs on the Traqspera Mobile App or in https://hr.viewpoint.com?
Follow these steps to troubleshoot this issue.
Step 1: Troubleshooting User Not in HR Role Management
  1. Open https://hr.viewpoint.com and navigate to HR Role Management.
  2. Look up the user email.
  3. If the user does not exist:
    1. Go back to Traqspera User Management and find the user.
    2. Deactivate the user then grant them Full Access to re-enable the user.
    3. Wait two minutes.
    4. Return to HR Role Management and refresh the page. The user should display.
    5. If the user is still not there, please create a support ticket. It is possible that Spectrum has not sent HR the employee record. You can verify by going to https://hr.viewpoint.com and selecting Personal Info Approvals. Search for the employee under the proper company. Please include in the support ticket if you can see the employee record or not.

Step 2: Troubleshooting User with 0 Linked Employees

If the user shows 0 employees (there must be an employee record attached to user for the user to see pay stubs):

  1. Go back to Traqspera User Management and find the user.
  2. Choose from the following:
    • If the user is not linked to an employee, link them to the proper employee.
    • If the user is linked to an employee, deactivate the user then grant them Full Access to re-enable the user.
  3. Wait two minutes.
  4. Return to HR Role Management and refresh the page. The user should display.

Step 3: Create a Support Ticket

If the user is still not there, please create a support ticket. It is possible that Spectrum has not sent HR the employee record. You can verify by going to https://hr.viewpoint.com and selecting Personal Info Approvals. Search for the employee under the proper company. Please include in the support ticket if you can see the employee record or not.