Be clear in your request

Simply stating that you have a problem with your project does not help us much in helping you. Please be as clear as you can be about what you are doing and what you expected to see. Help us understand your problem by:

• Informing us about the product version that you are using.

• Adding descriptive text and step-by-step information that tells us what you do.

  • Tell us what you expected to see vs what you are actually seeing

• Adding printscreen or video that clearly shows the problem that you described

  • If it is beneficial to the case, draw some squibbly lines to show us what you mean in the printscreens

If you forgot to add something, you can respond to the email confirmation you received of your first request.

I already sent you a support request by email - how can I add my project to that request?

If you already made a support request but realized you should also send us your project, use the Upload to Support functionality and add information that this is related to a specific support case. We will merge them on our side.