Overview
The Overview dashboard enables you to monitor live agent usage, cost, and satisfaction.
Access the Overview dashboard by navigating to . Select a live agent from the dropdown and optionally filter by model to see various metrics and visualizations of how they are used with trends over time.
Use the date range picker on the top right of the page to filter them. Select Download Report to export the current view.
This dashboard displays the following metrics over the selected date range.
- Active Users: Unique users in the period, with conversation and message counts.
- Token Consumption: Total tokens with input/output split.
- Estimated Cost: Dollar cost with input/output split.
- Tool Calls: Call count with success rate, average cost per call, and average tokens per call.
- User Satisfaction: Percentage derived from feedback, with positive and negative counts.
- Violations: Policy violations detected in the selected date range.
This dashboard also displays several visualizations. Select the bar chart icon to view a line chart as a bar chart or select the expand icon for a larger view.
User Insights
- View a bar or line chart of Unique Actors over the selected date range. This includes a moving-average trend line (for example, 2.4 active users, average per week).
- View a bar or line chart of Feedback plotted over the selected date range.
Usage & Performance
- View a bar or line chart of Conversations & Messages over the selected date range.
- View a bar or line chart of Tool Calls over the selected date range.
- View a bar or line chart of Input Tokens over the selected date range.
- View a bar or line chart of Output Tokens over the selected date range.
Tool Usage Distribution
- View the number of calls and the success rate for each tool used by the agent over the selected date range.
